The new era of AI-
powered business
Adapt and innovate with intelligent CRM and ERP
business applications
OVERVIEW
Shape the future of your business
Connect your teams, processes, and data across your entire org to create
exceptional customer experiences and operational agility.
Put AI to work
Be more efficient with Microsoft Copilot for Dynamics 365, built-in AI-powered experiences available for select licenses at no additional cost.
Bring data together
Get a complete picture of your entire business by connecting and accessing organizational data from hundreds of sources.
Increase productivity
Collaborate and be more productive by sharing information and insights in the tools you work in, including Microsoft Teams and Microsoft 365.
Adapt to what’s next
Quickly modify processes to respond to changing needs by bringing the low-code tools of Microsoft Power Platform together with Dynamics 365.
Any organization. Every
possibility.
Grow your revenue by using AI and real-time insights to understand customers, personalize journeys, and close more deals.
Create more lasting customer connections at every touchpoint while improving team processes and productivity with AI.
Innovate and keep pace with evolving needs by using AI and automation to optimize financial and accounting operations.
Boost performance by connecting people, processes, and data across your small or medium-sized business.
Be more resilient to increase workforce productivity and uptime while reducing operational costs.
Do more with Dynamics 365 and AI
See how AI works with Dynamics 365 applications to give every team an edge.
Close more deals and deepen customer relationships with AI assistance.
Create more personalized customer journeys with next-generation AI.
75% time saved on customer journey development
Resolve issues faster using generative AI and automation.
40% reduction in average call handling time
Empower frontline teams with generative AI, IoT, and mixed reality.
14% increase in field technician productivity
Navigate disruption and be more resilient with
proactive, AI-powered insights.
Build financial and operational agility using
AI and automation.
Businesses realized a 106% ROI by deploying Dynamics 365 ERP
Streamline small or midsize business operations with an
AI-powered ERP system.
Work smarter, adapt faster, and perform better with Business Central—named
the best ERP system of 2024 by Forbes Advisor
ℹ Dynamics 365 Business Central
Enhance Dynamics 365 with apps from industry-leading partners
Add apps that help you tailor Dynamics 365 to better meet your specific business needs.
Microsoft Corporation
Copilot
Your Copilot for work
Learn More
Microsoft Corporation
Power BI
Collaborate better with your data
Learn More
ADOBE INC.
Adobe Acrobat for Microsoft Teams and Outlook
Gain insights. edit, convert, and collaborate on PDFs
Learn More
Dropbox Inc,
Dropbox for Outlook
Share files of any size, access them from any device, and keep everyone in sync
Learn More